IT Support & Maintenance
Proactive support and maintenance so your systems run smoothly and issues are resolved quickly.
Starting from ₹18,000/mo · indicative, excl. tax
Delivery on time
Clear timelines and milestones so you know what to expect.
Built to scale
Solutions that grow with your business and load.
Outcome-focused
We measure success by your business results.
Overview
What we deliver
We provide ongoing IT support and maintenance for the solutions we build and for existing systems. From helpdesk and monitoring to patches and upgrades, we keep your technology running reliably.
Pricing
Investment & how we bill
All amounts are indicative in INR, excluding taxes. Your final proposal lists deliverables, milestones, and payment terms after we align on scope.
View fixed packages for this service — listed after the tech stack below.
Monthly retainer (SLA-based) or prepaid hours
Entry tier from
From ₹18,000/mo
Fixed tiers for this service are in the Packages section after our tech stack—or jump there. Your proposal may combine add-ons across tiers.
Monthly retainers below; ad-hoc hours available. SLAs and coverage vary by tier. All figures indicative, excl. taxes.
Choose a light coverage pack, a standard operating retainer, or a priority tier with faster targets and room for monitoring—exact hours and channels are fixed in your agreement.
Typically included at this entry range
- Defined coverage window and response targets per severity
- Ticketing or agreed channel for requests
- Routine patching and updates within agreed scope
- Monthly or quarterly health summary (tier-dependent)
Often quoted separately
- 24/7 coverage, dedicated on-call, and major version upgrades may require a higher tier or add-on quote.
Capabilities
Key features included
Tech stack
Technologies we use
We rely on proven tools and platforms to deliver reliable, maintainable solutions for your business.
Ready to get started?
Tell us about your project. We'll respond with a clear plan and next steps.
Get a QuoteIf you want tiers like these—we've defined them clearly
Three ready-made entry points. Pick the closest fit; we refine features and integrations on a short call so your quote matches reality. All figures indicative, excl. taxes.
Essential care
From ₹18,000/mo
Light retainer for small stacks—business-hours coverage and agreed response targets.
What you get
- Defined ticket/email channel and severity definitions
- Business-hours response targets per agreed SLA table
- Routine patching and minor fixes within included hours
- Monthly summary of work completed (tier-dependent)
Professional
From ₹38,000/mo
More hours, faster targets, and room for proactive checks on critical paths.
What you get
- Higher monthly hour bank or broader system coverage as listed
- Improved severity-1/2 targets where agreed
- Health checks or monitoring hooks if scoped
- Quarterly review of incidents and recommendations
Priority & after-hours
From ₹65,000/mo
Mission-critical coverage, extended windows, or heavier change load—final SLA on discussion.
What you get
- Custom SLA including extended or weekend coverage if required
- Dedicated severity handling and escalation path
- Optional on-call rotation or vendor coordination as scoped
- Pricing and hours confirmed before contract start
How we work
Our process
Onboarding
Defining SLAs and access.
Run
Day-to-day support and monitoring.
Improve
Root cause and preventive actions.
Report
Regular reviews and recommendations.
Explore more
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Learn moreNeed this for your project?
Let's discuss how we can implement this solution for your business.
Book a free call